Frequently Asked Questions
Everything you need to know about your next travel companion.
What is the Trtl Pillow made of and how does it work?
The Trtl Pillow features a hidden internal support system made from reinforced plastic, wrapped in premium, breathable fleece. It is designed to hold your head in an ergonomic position while you sleep upright during travel.
How long does shipping take within the United States?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your travel gear sooner for an upcoming trip.
Can I wash my Trtl Pillow?
Yes! Simply remove the internal support and you can machine wash the fleece wrap on a cool cycle. We recommend air drying to maintain the fabric's softness and longevity.
What is your return policy?
We offer a 60-day return window for all unused items in their original packaging. If you aren't completely satisfied with your purchase, contact our support team to initiate a return or exchange.
Do you offer international shipping?
While this store specifically serves the US, we have dedicated regional websites for the UK, EU, and Canada to ensure faster delivery and local currency options.
Is the Trtl Pillow one-size-fits-all?
Our original Trtl Pillow is designed to fit all neck sizes comfortably. However, we also offer the Trtl Pillow Plus, which features an adjustable height mechanism for a more customized fit.